Privacy Policy

Your Privacy and Lawgix Pty Ltd (ACN 644 338 992) trading as Lawgix and www.lawgix.com.au (collectively and individually referred to as “Lawgix”, “we”, “our” or “us”).

Effective Date 4 February 2022

‍About Lawgix

We take privacy seriously at Lawgix and are committed to protecting the privacy of our clients, customers, suppliers and employees.  This Privacy Policy applies to our Site www.lawgix.com.au (Site) as well as our social media channels. This Privacy Policy applies to the products and services we provide. Explained in this Privacy Policy is how we collect, hold, use and disclose data to carry out the services we provide. Our Privacy Policy also constitutes part of our Website Terms & Conditions. If you submit other information on other websites, this Privacy Policy does not cover the information that you submit there. This includes if you make a comment or post on any social media platform (ie. Instagram). Those social media platforms have their own privacy policies and the information you submit on those platforms is governed by the privacy policies on those social media platforms/websites.

We are committed to treating the personal information in accordance with Australian Privacy Principles in the Privacy Act 1988 (Cth).

We determine how and why your personal information is processed but we do not sell or rent your details to any third parties.

Contact Lawgix

If you have any questions related to your privacy or this Privacy Policy, you can contact us at heyteam@lawgix.com.au.

To whom this Privacy Policy applies

This Privacy Policy will apply to you if are a client, customer, subscriber or just a visitor on our Site.  it is important that you read this Privacy Policy and our Website Terms & Conditions.

If any information or data that relates to a third party, you confirm that you hold the right to authorise us to process that data on your behalf in accordance with this Privacy Policy.

The types of personal information we collect depends on the nature of our engagement with you.

Collecting personal information‍

From the moment you visit our Site, we collect personal information from you.

You might provide this data by completing a form or setting up an account, otherwise we might collect the personal information automatically.  We have set out some examples below of how we may collect personal information from you:

1. When you set up an account on our Site;
2. When you purchase any of our Templates from Lawgix Shop;
3. When you complete and send to us an enquiry or subscription form;
4. When you book a free initial consultation;
5. When you subscribe to our newsletter or download our Guides and/or Resources;
6. When you attend an event (ie. seminar, webinar or other event) we may organise;
7. When you provide us with your instructions to act on your behalf and we carry out a conflict of interest check.

Generally we collect your personal information from you directly, for example, when we meet with you in person or over the phone, when you send correspondence to us. Sometimes we will collect your personal information from outside sources. These can include marketing mailing lists and other public information (including public posts to social networking sites such as Instagram, Facebook and Linkedin) and commercially available personal, identity, geographic and demographic information. Outside sources may also include information gained from a third party. For example, we may collect your personal information from your employer, your referees, your personal representatives, a financial advisor and/or banks where you have authorised disclosure to us.

Personal information we collect

The type of personal information that we may collect includes:

1. General identification information such name, date of birth, occupation and gender;
2. Contact details such as address, email address, phone and mobile phone number);
3. Usernames and passwords;
4. Information contained in identification documents such as passport or driver's licence;
5. Financial Information such as credit card and bank account details, payslips and other income earning information (ie. payment summaries from your employer and bank statements);
6. Government issued identification numbers such as Director's ID and tax file numbers;
7. Information about the products or services you purchase;
8. Information that identifies you such as your IP address, login, browser type, time zone, browser plug ins, geolocation, what operating system and version);
9. Information on how you use our Site such as URL clicks, views of products and services, the time you spend on our pages;
10. Information about your experience with our Site and the products and/or services that you have purchased from us or others;
11. Information about any data we gather that relates to your attendance at seminars or other events held by us (including webinars and podcasts);
12. Information that specifically relates to your personal circumstances and such other information that is relevant to the matter in which we are instructed to act on your behalf;
13. Educational qualifications, employment history, salary and referee reports;
14. Visa or work permit status and related information;
15. Information about immigration status;
16. Details of superannuation and insurance arrangements;
17. For suppliers of any goods and services or a potential supplier, information about your products, services and pricing.

Purpose for collecting, holding, using and disclosing personal information

We will use your information if we have a lawful reason to do so including when it is our legal duty, if we have your consent and when it's in our legitimate interest to do so. Reasons include:

1. To provide services to you;
2. To provide, improve and properly manage our products, services and information provided to you including developing new products and services, responding to queries, verifying your identity, to conduct surveys and seeking your feedback;
3. To maintain contact with our clients and other contacts, and keep them informed of our services, industry developments, seminars, webinars and other events;
4. For administrative purposes including processing payment transactions, charging and billing, detecting fraud, identifying breaches of our terms and conditions of engagement;
5. For purposes relating to the employment of our personnel, contractors and sub-contractors including recruitment purposes (ie. contacting referees and background checks);
6. For management of our Site including to improve operations and management of quality and risk (ie. identify and prevent fraud);
7. For governance and compliance purposes including managing quality, risk management (ie. conflict of interest), meeting regulatory obligations or where we are required to or authorised by legislation, direction or standard to do so;
8. For business purposes such as part of an acquisition (or proposed), disposition, merger or de-merger of a business or entering into an alliance, joint venture or referral arrangement;
9. For development and analytics purposes to further our experts including for benchmarking purposes, to provide customer/client support, development and analytics of our Site functions, manage quality and other purposes related to our business;
10. For marketing (with your consent) and market research (ie. feedback);
11. To track purchasing history and to provide you with information about upcoming opportunities, products, services or events.

Sharing personal information

We may share your personal information for the purposes it was collected and also with other parties including:

1. Your authorised representatives, advisors and referees;
2. Personnel within Lawgix and our professional advisors;
3. Experts or other third parties contracted as part of a lawyer-client relationship with you;
4. Our agents, third party contractors and suppliers that assist us with providing our business processes, information, products and services;
5. Other companies as necessary to operate our Site;
6. Our suppliers and service providers (ie. payment providers);
7. Third parties engaged in fraud prevention and detection;
8. Government or regulatory bodies (ie. ATO, ASIC);
9. Other parties when you ask us to do so or when you consent to that disclosure;
10. As required by law subject to our obligations;
11. In order to sell our business including a proposed sale (if we were to ever sell, we may need to transfer information held to the new owner).

We do not disclose personal information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information with select third parties for research, development, analytics or promotional purposes other than direct marketing.

Security and storage of personal information

We take your security seriously. We hold your personal information in both hard copy and electronic formats. In some cases we engage third parties to host electronic data on our behalf. We take security measures to protect the personal information we hold which includes physical controls (ie. safe passwords) and technological controls (ie. firewalls, restriction of access, encryption, passwords and digital certificates).

We will keep your personal information for as long as we need it and this period will also depend on your interactions with us.  If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.  When we no longer need to keep your information, we will delete it.

Visiting our website and online platforms

We use technology to automatically collect certain types of information. This information allows us to customise and personalise your online experience and improving your future online experience. We may also use this information for development and analytics purposes. You can tailor your experience with these technologies via the privacy and browser settings on your device or by rejecting the associated cookies. If you decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

You can choose not to provide us with any personal information. However if you do this, we will not be able to provide you with any products or services, although you can continue to use our Site.

What are cookies?

Unfortunately, they are not the edible kind!  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. The HELP function in your browser will tell you how to restrict or block the cookies.  For more information about cookies, and how to disable cookies, visit here.

‍Facebook

Facebook Insights are also used by us to track your interaction with our Facebook page. By tracking this, we can track usage and improve our Site. Facebook Analytics helps us to track, measure and understand your user experience to enable us to improve the products and services that we offer.  You can check out Facebook’s privacy policy here and if you want to opt out of seeing ads on Facebook based on information we have received, you can control this in your ad preferences here.

‍Google

Google Analytics - we use these functions, too You can find out how your personal information is collected here and there are instructions here on how to opt-out of Google Analytics data tracking.

Display advertising and remarketing are just some of the Google Analytics we use, but not all. We use tracking technologies (cookies) to optimise and serve our marketing based on past visits to our Site. When you log onto our Site, we by using Google Analytics, use your browsing behaviour to connect this with other data that you previously provided to us in accordance with this Privacy Policy.

Payment Security

Our Site is hosted on Webflow.  They provide us with the ecommerce platform that allows us to sell our products and services to you.  Your data is stored through Webflow’s data storage, databases and the general Webflow application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Webflow stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Webflow’s Terms of Service or Privacy Statement.

Marketing

Before we collect any information from you, we will let you know what the intended use is. We will also let you know if we intend to use it for marketing and will obtain your consent if third parties are involved. If you change your mind, you can withdraw your consent at any time.

If you no longer wish to receive marketing material, you can opt out by emailing us or by unsubscribing in the email or newsletter received from us.

Contact us

You can exercise your rights at anytime by contacting us via the Contact Us page on our Site or via email heyteam@lawgix.com.au.

We will endeavour to reply to you within 30 days of your request or complaint. Where appropriate, we will tell you if we can’t comply with your request and the reasons why.

If any of your personal information is inaccurate, you can contact us to make corrections to the information we hold about you.

Erasing information

If you no longer wish for us to hold your personal information, you may make a request to us to delete all information that we hold about you. However, we have the right to hold any information due to our legal obligations.

Complaints

You can notify us of any complaint regarding our handling of your personal information via our Contact Us page or via email to heyteam@lawgix.com.au.  If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at OAIC.‍

Age of consent

By using this Site, you represent to us that you are over 18 years.  Our Site should not be used by anyone under 18 years and we do not knowingly collect personal information from anyone under the age of 18 years.

The End

That’s it! You’ve got to the end of this Privacy Policy!

You should regularly check this Privacy Policy as we may update this Privacy Policy from time to time.  We will display the "Effective Date" at the top of our Privacy Policy.